Return Policy

At NBBFashionBD.com, we want you to be completely satisfied with your purchase.
If you are not happy with your order, you may be eligible for a return, exchange, or refund under the following conditions.

1. Eligibility for Return or Exchange

We accept returns or exchanges if:

• You received a defective, damaged, or incorrect item.

• You contact us within 3 days of receiving your order.

• The product is unused, unwashed, and in its original packaging with all tags and labels attached.

We do not accept returns or exchanges for:

• Innerwear, undergarments, or accessories (for hygiene reasons).

• Items purchased during clearance or final sale.

• Products damaged due to customer misuse, washing, or alteration.

2. How to Request a Return or Exchange

To initiate a return or exchange:

1. Contact our customer service team within 3 days of receiving your order:
   ? Email: noakhalibhaibhaifashionbd@gmail.com
   ? Phone:  +880 1835-841996

2. Provide your order number, reason for return, and a photo of the product (if defective or damaged).

3. Our team will review your request and guide you through the process.

Once approved, you will need to:

• Send the product back to our designated return address via a recognized courier service.

• Bear the return shipping cost (unless the product was defective or incorrect).

3. Refund Policy

Refunds are processed only when:

• The item you received was defective or incorrect.

• A replacement is unavailable, or you choose not to exchange the product.

Refund Method:

• Refunds will be issued via the same payment method used during purchase (e.g., bKash, Nagad, card payment).

• For Cash on Delivery (COD) orders, refunds will be sent via mobile banking.

Processing Time:
Refunds typically take 5–10 business days after we receive and inspect the returned item.

4. Exchange Policy

If you wish to exchange an item (for size, color, or design):

• Exchanges are subject to product availability.

• If the requested item is unavailable, you can choose another product or request a refund.

• Shipping fees for exchanges may apply, depending on the situation.

5. Damaged or Wrong Product

If you receive a damaged or wrong product:

• Please notify us within 24 hours of receiving the parcel.

• Include clear photos or videos showing the issue.

• We will verify and arrange a replacement or refund at no additional cost to you.

6. Order Cancellation

• Orders can be cancelled before shipment only.

• Once shipped, the order cannot be cancelled but may be eligible for return after delivery (as per this policy).

• To cancel an order, contact us immediately with your order number.

7. Non-Returnable Items

The following items are non-returnable and non-refundable:

• Undergarments, lingerie, innerwear.

• Accessories (jewelry, masks, scarves).

• Discounted or clearance items.

• Customized or made-to-order items.