Support Policy
At NBBFashionBD.com, we are committed to providing the best possible shopping experience for our customers.
Our Customer Support Policy explains how we assist you before, during, and after your purchase — ensuring transparency, reliability, and satisfaction.
1. Support Availability
Our Customer Support Team is available to assist you during the following hours:
? Support Hours:
Saturday – Thursday: 10:00 AM to 8:00 PM
Friday: Closed (Weekend)
? Phone Support: +880 1835-841996
? Email: noakhalibhaibhaifashionbd@gmail.com
? Website: https://nbbfashionbd.com
2. Types of Support We Provide
Our support team can assist you with:
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Product information, sizing, and material inquiries.
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Order placement and payment-related queries.
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Delivery status and tracking updates.
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Return, exchange, and refund assistance.
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Technical issues with our website or checkout system.
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General feedback and complaint resolution.
3. Response Time
We aim to respond to all customer inquiries promptly:
| Contact Method | Estimated Response Time |
|---|---|
| Within 24 hours (business days) | |
| Phone | Immediate during support hours |
| Social Media (Facebook/Instagram) | Within 6–12 hours |
During holidays or peak seasons, response times may be slightly delayed, but we always strive to get back to you as soon as possible.
4. Customer Responsibilities
To help us serve you efficiently, please:
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Provide accurate details such as order number, name, and contact information when reaching out.
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Avoid using offensive or abusive language toward our team.
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Follow our Return & Exchange Policy and Terms & Conditions for any issue related to refunds or returns.
Failure to comply with these standards may result in limited support access.
5. Complaint Resolution
If you face any issue or dissatisfaction with our product or service:
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Contact our support team first.
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Explain your issue clearly with order details and, if applicable, photos/videos.
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Our team will review your complaint and propose a fair solution within 2–3 business days.
We always aim for a resolution that ensures customer satisfaction while maintaining company fairness and policy compliance.
6. Escalation Procedure
If your issue remains unresolved or you are not satisfied with the initial response:
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You can escalate the matter by emailing our Customer Service Supervisor at:
noakhalibhaibhaifashionbd@gmail.com
Your concern will be reviewed by management, and you will receive a response within 3–5 business days.
7. Data Privacy
All customer information shared with our support team — including contact details, order data, and messages — is handled confidentially and in compliance with our Privacy Policy.
We never share your personal information with unauthorized third parties.
8. Continuous Improvement
We continuously improve our customer service standards based on your feedback.
You may occasionally receive follow-up messages or satisfaction surveys to help us improve your future shopping experience.
9. Contact Us
For any support-related inquiries, please contact:
? Phone Support: +880 1835-841996
? Email: noakhalibhaibhaifashionbd@gmail.com
? Website: https://nbbfashionbd.com
